Vancouver International Airport seeks feedback on holiday travel disruptions

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Were you affected by the chaos astatine the Vancouver International Airport (YVR) implicit the vacation season? If so, its administrators privation to perceive from you.

YVR launched a nationalist engagement run Tuesday aimed astatine collecting people’s input connected question disruptions successful December and January.

Trouble astatine the airdrome began the week earlier Christmas erstwhile an aggravated snowstorm grounded planes and resulted successful a monolithic question of delays and cancellations with lengthy ripple effects.

Some passengers were near stranded successful their craft for hours, portion others were stranded astatine the airdrome for days oregon separated from their bags for weeks.

 '‘Unprecedented’ chaos astatine  Vancouver International Airport'

2:26 ‘Unprecedented’ chaos astatine Vancouver International Airport

Airport officials blamed an unexpectedly ample measurement and accelerated accumulation of snowfall and challenges de-icing craft arsenic the instigators of a concatenation of problems.

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Airport CEO Tamara Vrooman promised an “after-action review” into the disruptions, which includes the caller nationalist feedback process.

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“We cognize passengers privation an businesslike acquisition erstwhile travelling, with each the assorted organizations progressive successful aviation moving efficaciously unneurotic … We besides request to guarantee the dependable of the traveller is heard,” Vrooman said successful a media merchandise Tuesday.

“Through this nationalist engagement process, we volition perceive straight from passengers connected however they privation to beryllium helped and supported, arsenic good arsenic informed, during times of operational disruption.”

The airdrome is present looking to perceive from radical who travelled done the airdrome successful December 2022 oregon January 2023, oregon who were affected by the vacation question disruptions.

 'YVR main  enforcement  vows airdrome  volition  beryllium  acceptable   for coming storm'

3:55 YVR main enforcement vows airdrome volition beryllium acceptable for coming storm

It said it volition cod that feedback done a assortment of methods, including an online feedback form, virtual absorption groups and panels, and written submissions “to assistance guarantee a diverseness of experiences are included.”

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The archetypal signifier of consultation, which began Tuesday and runs to Jan. 30, is asking radical to “share input connected cardinal areas of involvement and methods of engagement” and to registry for Phase 2.

Phase 2 volition tally from Jan. 31 to Feb. 21, and inquire radical to measurement successful connected “communication, service, and enactment requirements.”

The airdrome said that feedback, on with recommendations from the after-action review, volition beryllium made nationalist successful the coming months.

Travellers tin find retired much and enactment successful the reappraisal astatine the YVR nationalist engagement website.

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